Fancy Dress Costumes from Lets Party
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Fancy Dress Hertfordshire
Returns Policy


Lets Party Fancy Dress want to make your shopping experience with us hassle-free and you are completely satisfied.  However, if you order goods from us and those goods are unwanted these goods must be returned, at your own cost, within  working days

Please contact us by email at sales@letspartyfancydress.com to obtain your returns number. The returns number will be emailed to you and is important as this will be used in all correspondence.

Please note that once the 7 working Days have elapsed you will be unable to request an automated returns number via email. We would request that you please call our customer service team on 01767 686179 should you require assistance.  It is at the discretion of Lets Party Fancy Dress as to whether a refund will be processed.

Items that cannot be returned unless faulty:  In the interest of hygiene some products cannot be returned for refund unless faulty such as:  Stockings, Tights, Wigs, Teeth, Makeup, AccessorEyes, Eyelashes, and / or other Accessories.

If your item(s) is returned to Lets Party Fancy Dress without prior notification we reserve the right to refuse acceptance.

Item(s) returned must be in an unused condition along with the original packaging.  The item(s) must be without use and in a suitable condition for us to re-sell.  Any items removed from any sealed packaging will not be refunded. Meaning costumes will not come in sealed packaging from the outer packaging so allows you to try on.

When your item(s) are sent back to Lets Party we will inspect on receipt.   Unfortuately, any item(s) that show evidence of wear, traces of body odour, makeup, purfume, fake tan, cigarette smoke will not be refunded.  We therefore request that you treat all unwanted item(s) in your possession how you would wish to receive them.

Important Please Note:  Some costumes may include accessories.  Most times these will be supplied in sealed packaging separate to the costume.  Please make sure you try the costume first as we are unable to process refunds under any circumstances where item(s) have been removed from the sealed packaging.

We would ask you to return the item(s) and packaging in the same condition you received it with the paperwork - please do not remove any labels or tags.  Please do not bend or fold any cards or packaging.   All inserts and hangers must be returned. Please make sure neatly fold and place back in the original packaging to prevent damage.     We regret that returned postage costs are non-refundable.     If any item(s) are returned outside the returns policy we will define as "in Dispute" and you will be advised.  All Item(s) returned that had Free Delivery in some circumstances will be deducted if its not any fault of Lets Party Fancy Dress.

You have the right to return items under the Consumer Protection (Distance Selling) Regulations 2000 by giving notice of cancellation in writing or in another durable medium within 7 working days starting on the day after the day of delivery. You must arrange return of the items at your own cost and under the Regulations you are obliged to take care to ensure returned items are recieved by us and are not damaged in transit. Once we have recieved the returned items, Lets Party will refund the cost of the items,    Lets Party Fancy Dress reserve the right to deduct the cost of postage that was included in your delivery if it was over the specified amount for free delivery



Product guarantee

  • All goods come with a 30 Days guarantee where you may return faulty goods for refund or exchange. This does not affect your statutory rights.


1. How do I return a faulty item?


  • Should your order be faulty please contact us by email sales@letspartyfancydress.com on receipt of your order. 


2. How long will my refund take to be processed?


  • We aim to process your refund as quickly as possible , usually within 7 days of receiving the item(s) back to us..  Please note during busy periods (Halloween/Christmas) the refund may take a little longer. 
  • We are unable to process a refund until the item(s) is returned to us.
  • Faulty products returned by you will be refunded in full. In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
  • We will refund any money received from you using the same method originally used by you to pay for your purchase.

3. Our right to cancel/issue a refund?


We reserve the right to cancel your order if;
 

  • We have insufficient stock to deliver the goods you have ordered
  • You do not have sufficient funds to complete the order
  • Items you have ordered were displayed at an incorrect price due to a typographical error or and error in the pricing/description recieved from our suppliers